Terms of Service

FOR EMERGENCIES OF ANY KIND, CALL 911 IMMEDIATELY. DO NOT CALL OR RELY ON LET IT OUT FOR EMERGENCY ASSISTANCE.

LET IT OUT IS AN AI-POWERED LISTENING SERVICE. IT IS NOT LICENSED THERAPY, A SUICIDE PREVENTION SERVICE, A CRISIS HOTLINE, AN EMERGENCY RESPONSE SERVICE, OR A CRIME PREVENTION OR CRIME-STOPPING SERVICE.

1. Agreement and eligibility

These Terms and Conditions (“Terms”) are an agreement between you and Let It Out (“Company,” “Let It Out,” “we,” “us,” or “our”). They govern your use of https://letitout.life, our AI-powered telephone listening service, and related accounts, subscriptions, content, and features (collectively, the “Service”).

BY CALLING LET IT OUT, ACCESSING OR USING THE SERVICE AFTER BEING PROVIDED CONSPICUOUS NOTICE OF THESE TERMS AND AN OPPORTUNITY TO REVIEW THEM, OR OTHERWISE AFFIRMATIVELY ACCEPTING THEM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. If you call, the call-opening notice will tell you where to review the Terms and that continuing constitutes acceptance. Any legally required separate consent, including recording consent or authorization for recurring charges, must still be obtained separately. If you do not agree, do not enroll in or use the Service. You must be at least 18 years old, meet any higher age of majority where you live, and have legal capacity to contract. The Service is for your personal, noncommercial use. It is not intended for children or use on behalf of a child.

SECTION 18 CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, WITH SMALL-CLAIMS EXCEPTIONS AND A 30-DAY RIGHT TO OPT OUT.

2. No emergency, suicide prevention, or crime response services

For any medical, mental health, safety, fire, police, or other emergency, stop using the Service and call 911 immediately. Examples include an overdose, serious injury, imminent self-harm, threatened violence, a crime in progress, or immediate danger to any person. Outside an area served by 911, contact the applicable local emergency number immediately.

Let It Out is not a substitute for 911, a suicide prevention hotline, crisis intervention, a welfare check, law enforcement, a victim assistance service, or protective services. We do not undertake to assess suicide or violence risk, stop crimes, protect any person, dispatch responders, or provide rescue or intervention. Do not use the Service to report an emergency or crime or assume that speaking to the AI notifies authorities.

Do not assume a human is listening, your location is known, or an emergency message will be recognized or acted upon. Any automated warning, refusal, or resource referral may be incomplete, delayed, or absent. No such feature is a promise of monitoring, follow-up, intervention, or an emergency connection.

For suicide or crisis support in the United States, call or text 988 to contact the independent 988 Suicide & Crisis Lifeline. Let It Out is not affiliated with that service. For an emergency or immediate danger, call 911. Nothing in these Terms excuses compliance with reporting, disclosure, or other duties imposed by applicable law.

3. AI listening only; no licensed professional services

The Service provides automated conversation for personal expression and everyday venting. You interact with artificial intelligence, not a human listener, licensed therapist, psychologist, psychiatrist, counselor, social worker, physician, or other licensed professional. A natural-sounding voice, name, conversational style, or expression of empathy does not mean a human is participating or that the AI has human feelings, understanding, or judgment.

We do not provide psychotherapy, psychological counseling, diagnosis, treatment, clinical assessment, medication advice, or other licensed health care through the Service. Use of the Service creates no therapist–patient, physician–patient, fiduciary, or other professional care relationship. We do not promise an improvement in mental health, emotional well-being, relationships, or any other outcome.

Any suggestion, reflection, question, or general information generated by the AI is conversational content, not medical, mental health, legal, financial, or other professional advice. Do not use it to diagnose a condition, make treatment or medication decisions, or replace qualified professional care. Do not disregard professional advice or delay seeking help because of anything the AI says.

4. AI limitations and responsible reliance

AI may misunderstand your words, tone, context, identity, or circumstances; invent information; provide biased, inaccurate, inappropriate, repetitive, or upsetting responses; or fail to recognize distress. Speech recognition and audio generation may introduce additional errors. The AI may not remember previous calls and may incorrectly describe its memory, abilities, or access to information.

Do not follow any response that encourages harmful, unlawful, dangerous, or unsafe conduct. End a call if it increases your distress, and seek suitable human support or qualified professional assistance. You remain responsible for your own decisions and conduct, subject to rights and responsibilities that applicable law does not permit these Terms to change.

AI statements cannot amend these Terms, promise confidentiality beyond our Privacy Policy, authorize refunds, or create a professional relationship. If the AI claims it has contacted emergency responders, verified your safety, or connected you to a therapist, do not rely on that claim. Contact the appropriate service yourself.

5. Accounts, phone access, and availability

Provide accurate enrollment and payment information, maintain the security of your credentials, and promptly report suspected unauthorized use through the contact information in Section 20. Do not share or transfer your account or let a minor use it. You must be authorized to use the telephone number and payment method associated with your account.

You are responsible for your device, telephone connection, and carrier charges. Your plan may limit call length, frequency, minutes, or other usage as disclosed before purchase. A dropped call may not reconnect automatically. The Service does not replace telephone service and does not provide 911 or emergency calling functionality.

Availability depends on telecommunications providers, AI providers, maintenance, capacity, and other conditions. Continuous access, immediate answers, and uninterrupted calls are not guaranteed. We may make reasonable technical or security changes. Material reductions to a prepaid plan are subject to Section 10 and applicable law.

6. Voice processing, recording, and privacy

The Service processes your voice and conversation content using telecommunications, speech-processing, and AI providers to generate responses. The Privacy Policy and notices presented before a call must describe the applicable processing, whether audio or transcripts are retained, purposes of use, access by personnel or vendors, retention, and available privacy choices.

Where recording, transcription, monitoring, or other processing requires consent, we will provide the required disclosure and obtain the necessary consent before that activity begins. Acceptance of these Terms alone does not replace any separate consent required by law. If you do not consent to processing needed to deliver the Service, do not begin the call; if you withdraw consent during a call, end the call. Contact us about withdrawal or deletion requests using Section 20.

Do not add another participant or place a call on speakerphone where another person’s private communications may be captured without that person’s knowledge and any legally required consent.

Do not record, intercept, or distribute another person’s communications unlawfully.

Calls are not public forum posts, but do not assume anonymity, absolute confidentiality, or therapist–patient privilege. Information may be processed by authorized vendors, accessed by authorized personnel for disclosed purposes, or disclosed when legally required or otherwise permitted under the Privacy Policy and applicable law. We do not guarantee that information can never be accessed unlawfully. Avoid sharing Social Security numbers, payment credentials in the conversation, medical records, or other unnecessary sensitive information.

Any use of identifiable call content for AI model training, advertising, or purposes beyond delivering and supporting the Service must be separately described in the Privacy Policy and supported by the permission or other legal basis required by law. These Terms do not themselves grant blanket permission for those uses or for selling or publicly disclosing private conversations.

7. Your content and our limited permission to process it

As between you and the Company, you retain any rights you have in the words, information, and other content you submit (“User Content”). You grant us a nonexclusive permission to process, transmit, and, to the extent disclosed and lawfully authorized, store User Content solely to provide and support the Service, maintain security, address misuse, and comply with law. We may allow our service providers to perform those functions for us, subject to applicable privacy obligations.

This permission does not transfer ownership of your private conversations or authorize unrestricted publication, marketing use, sale, or model training. Retention and deletion remain subject to the Privacy Policy, applicable law, and lawful preservation requirements. You may use responses provided to you for your own lawful personal purposes; responses may be similar to those provided to others, and we do not promise exclusive intellectual property rights in AI output.

8. Acceptable use

Venting may include anger, frustration, profanity, or discussion of difficult experiences. Those expressions alone are not prohibited. However, you must not use the Service to facilitate violence or crime, solicit instructions for self-harm or harming others, exploit children, harass or threaten actual people through the platform, violate others’ privacy or intellectual property rights, impersonate another person, or disclose information you are legally obligated to protect.

Do not bypass safety or access controls, introduce malicious software, overload systems, scrape or automate calls without permission, resell access, commit payment fraud, or reverse engineer the Service except where applicable law expressly permits it. We may refuse an unsafe request or end a call; this does not mean that we monitor all calls or can identify every risk.

9. Purchases, subscriptions, and recurring charges

Prices, currency, taxes, included usage, billing periods, and any overage charges will be disclosed before purchase. The order confirmation identifies the plan you purchased. No additional paid feature or overage charge is authorized merely because the AI suggests it. Your carrier may separately charge you for calls or data.

AUTOMATIC RENEWAL: IF YOU AFFIRMATIVELY ENROLL IN AN AUTOMATICALLY RENEWING SUBSCRIPTION, IT WILL RENEW AT THE DISCLOSED INTERVAL AND PRICE, PLUS APPLICABLE TAXES, UNTIL YOU CANCEL. A MONTHLY PLAN RENEWS MONTHLY; AN ANNUAL PLAN RENEWS ANNUALLY. WE WILL OBTAIN YOUR EXPRESS INFORMED CONSENT BEFORE RECURRING CHARGES BEGIN.

We will disclose material renewal terms before collecting billing information and provide a confirmation you can retain. You authorize our payment processor to charge the payment method you provide only for the purchases and recurring charges you approve. We will provide renewal reminders and other notices when required by law.

A paid introductory call or other one-time trial does not automatically become a subscription unless the conversion terms, subsequent price, renewal interval, and cancellation deadline are clearly disclosed and you separately authorize the recurring plan. If no such authorization is given, the purchase is a one-time charge. Promotions are subject to eligibility and duration limits disclosed with the offer.

10. Cancellation, refunds, and plan changes

Cancellation stops future renewals and ordinarily takes effect at the end of the already-paid billing period, during which access remains available unless suspended for a permitted reason. A cancellation received before the renewal charge is processed prevents that charge; a later request applies to the following renewal. We will not impose an undisclosed advance-notice requirement, cancellation fee, or additional purchase requirement.

Except where law requires otherwise, charges for completed calls and used subscription periods are nonrefundable, and we do not ordinarily issue prorated refunds solely because you cancel or do not use the Service. This does not limit remedies for unauthorized or erroneous charges, failure to provide paid services, or any statutory cancellation or refund right. Contact support promptly about a billing issue; doing so is not a prerequisite to exercising rights with your payment provider or under law.

We may change future prices or plan features upon advance notice sufficient for you to cancel before the change takes effect and any longer notice required by law. Changes do not retroactively increase charges or materially reduce your prepaid entitlement. Where required, we will obtain renewed consent. If we discontinue a paid service or terminate an account without your material breach, we will refund the unused prepaid portion. For a material service reduction, you may cancel and receive an appropriate refund for the unavailable prepaid portion.

If payment fails, we may notify you, make lawful retries consistent with your authorization, and suspend paid access. We will not impose undisclosed collection, retry, or late fees. Deleting an account through our account-deletion process will also stop future subscription renewals; existing lawful payment and record-retention obligations may survive.

11. Company intellectual property and third parties

The website, software, service design, trademarks, branding, and other Company-provided materials are owned by the Company or its licensors and protected by applicable intellectual property laws.

Subject to these Terms, we grant you a limited, nonexclusive, nontransferable, revocable right to access and use the Service for your personal, noncommercial purposes. You may retain a copy of these Terms and your own transaction records.

Except as expressly permitted or allowed by law, do not copy, distribute, sell, modify, or commercially exploit our proprietary materials, remove ownership notices, or imply Company endorsement. This restriction does not prevent you from using your own User Content, making lawful criticism, or exercising rights that cannot be waived.

Third-party websites, payment services, and other external resources may have their own terms and privacy policies. Links are provided for convenience and do not establish endorsement. We are not responsible for independently operated third-party content, subject to obligations the law places on us for providers we use to deliver the Service.

Send intellectual property complaints to the contact in Section 20, identifying the protected work, the allegedly infringing material, where it appears, and your contact information. Do not submit confidential call content unless reasonably necessary to explain the complaint.

12. Service communications

We may send necessary account, billing, security, and service notices using the contact information you provide. Commercial emails will include legally required opt-out methods. These Terms do not themselves authorize telemarketing calls or texts, AI-generated outbound marketing calls, or promotional messages requiring separate consent. Marketing consent, where required, will be obtained separately and is not a condition of purchase.

13. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND AI RESPONSES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.

We do not warrant that the Service will be uninterrupted, error-free, secure against every threat, accurate, suitable for your particular needs, or capable of producing any therapeutic or other beneficial result. We do not warrant that the AI will correctly identify an emergency, recognize a crime or safety concern, or respond appropriately to sensitive information.

These disclaimers do not override express promises we make in these Terms or your purchase confirmation, or any warranty, duty, remedy, or consumer right that cannot lawfully be excluded. General descriptions of AI limitations do not authorize deceptive marketing, unlawful data practices, or the provision of regulated services without required authorization.

14. No assumption of emergency duties

You acknowledge that the Service is not designed or offered to safeguard your health or safety or another person’s health or safety. To the extent permitted by law, we do not voluntarily undertake a duty to monitor calls for emergencies, identify persons at risk, prevent suicide or criminal conduct, notify authorities, or intervene. This allocation of the Service’s scope does not eliminate duties imposed by law or liability that cannot lawfully be excluded.

FOR EMERGENCIES OF ANY KIND, CALL 911 IMMEDIATELY. DO NOT WAIT FOR LET IT OUT TO RESPOND OR TAKE ACTION.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY, ITS AFFILIATES, AND THEIR OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM THE SERVICE OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

SUBJECT TO THE EXCEPTIONS BELOW, THE TOTAL AGGREGATE LIABILITY OF THOSE PARTIES FOR CLAIMS ARISING FROM THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These exclusions and the cap apply to claims in contract, tort (including ordinary negligence), and other legal theories, only to the extent enforceable. They do not limit liability for fraud, gross negligence, reckless or willful misconduct; death or personal injury caused by negligence; or any liability, statutory damages, remedy, or right that applicable law prohibits us from excluding or limiting. They do not limit refunds expressly promised in these Terms or required by law.

Some jurisdictions restrict liability limitations or warranty disclaimers. In those jurisdictions, these provisions apply only to the maximum extent permitted, and you retain all nonwaivable protections.

These Terms do not require you to release unknown claims or waive a right to report unlawful conduct to a regulator.

16. Responsibility for third-party claims

To the extent permitted by law, you will indemnify the Company for reasonable losses and costs, including reasonable attorneys’ fees, arising from a third party’s claim to the extent caused by your intentional unlawful misuse of the Service or your knowing infringement of that party’s intellectual property or privacy rights. This obligation does not apply to ordinary personal venting, merely seeking support, or claims attributable to the Company’s misconduct, negligence, unlawful practices, or breach of these Terms.

We will give prompt notice of a covered claim and reasonable cooperation. Failure to provide timely notice reduces your obligation to the extent you are prejudiced. Any defense or settlement must be reasonably coordinated with you. No settlement may admit your wrongdoing or impose nonmonetary obligations on you without your written consent, not to be unreasonably withheld. This section does not shift fees for your own consumer claim against us except as independently permitted by law.

17. Suspension, termination, and revisions

We may suspend or terminate access for a material violation, unlawful activity, nonpayment, a security threat, or a legal requirement. Where reasonably practicable, we will provide notice and an opportunity to address the issue. We may act immediately when necessary for security, safety, or legal compliance. Termination stops future recurring charges. Refunds remain governed by Section 10 and applicable law.

We may revise these Terms prospectively. Material changes will be communicated reasonably in advance by website notice and, for registered users, email or another appropriate account notice.

Where law requires affirmative acceptance, we will obtain it. Otherwise, continued use after the stated effective date and adequate notice constitutes acceptance to the extent permitted by law. You may stop using the Service and cancel renewal before a change takes effect.

No revision applies retroactively to an existing dispute or accrued claim. Changes to arbitration or the class action waiver require your affirmative agreement. Provisions concerning accrued payment obligations, lawful content retention, intellectual property, disclaimers, liability, and dispute resolution survive termination to the extent relevant and enforceable.

18. Dispute resolution; individual arbitration

EXCEPT AS PROVIDED BELOW, YOU AND THE COMPANY AGREE TO RESOLVE DISPUTES ARISING FROM THESE TERMS OR THE SERVICE THROUGH BINDING INDIVIDUAL ARBITRATION, NOT A COURT TRIAL. BOTH PARTIES WAIVE A JURY TRIAL FOR CLAIMS SUBJECT TO ARBITRATION. YOU MAY OPT OUT WITHIN 30 DAYS AS EXPLAINED BELOW.

Either party may first contact the other to seek an informal resolution. This is encouraged, not a mandatory waiting period or a bar to timely relief. Either party may bring an individual claim within a small claims court’s jurisdiction instead of arbitration. Nothing prevents complaints to regulators or requests for relief that applicable law makes nonwaivable or nonarbitrable.

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and applicable Consumer Due Process Protocol. Rules, filing instructions, and fees are available at https://www.adr.org/rules-forms-and-fees/consumer/. The Federal Arbitration Act governs this agreement to arbitrate. One neutral arbitrator will resolve the dispute and issue a reasoned written award. The arbitrator may award the relief available in court for the individual claim, including statutory remedies and attorneys’ fees where authorized by law.

Proceedings may be conducted remotely or on documents when permitted by the AAA rules. An in-person hearing will take place in your county of residence or another mutually agreed, reasonably convenient location. Your fees will not exceed those allowed under the AAA consumer rules or applicable law; we will pay all fees those rules or law allocate to the business, and any additional fees necessary to make this agreement enforceable. Fee waivers remain available under AAA procedures. Each party bears its own legal fees except where law authorizes an award.

A court decides whether an arbitration agreement was formed and disputes concerning the enforceability or scope of this arbitration agreement or class action waiver. The arbitrator decides the merits of claims properly submitted. If AAA will not administer because of our noncompliance or nonpayment, you may proceed in a court of competent jurisdiction. Otherwise, if AAA is unavailable, the parties may agree on another administrator; absent agreement, either may proceed in court.

CLASS ACTION WAIVER: TO THE EXTENT PERMITTED BY LAW, ARBITRATED CLAIMS MUST BE BROUGHT INDIVIDUALLY, NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THIS DOES NOT WAIVE PUBLIC INJUNCTIVE RELIEF OR OTHER RIGHTS THAT CANNOT LAWFULLY BE WAIVED.

If a court holds the waiver unenforceable for a claim or form of relief, that claim or relief proceeds in court; remaining arbitrable claims proceed in arbitration, unless separation is prohibited by law. No class arbitration is authorized without both parties’ written agreement after the dispute arises.

Opt out by emailing the contact in Section 20 or mailing the listed address within 30 days after first accepting these Terms. Include your name, account email or phone number, and a clear statement that you opt out of arbitration. No special form or explanation is required. A timely opt-out excludes both you and us from this arbitration agreement and its class action waiver without affecting your access to the Service.

19. Governing law and general provisions

Florida law governs, excluding conflict-of-laws rules, subject to the Federal Arbitration Act and mandatory consumer protections of your home jurisdiction. For disputes properly in court, the parties consent to state courts in Broward County, Florida, and the federal court for the Southern District of Florida, except where a nonwaivable law permits or requires another forum or Section 18 permits small claims proceedings elsewhere. Applicable statutory limitation periods govern; these Terms do not shorten them.

These Terms and the purchase terms expressly accepted by you constitute the agreement concerning the Service. The Privacy Policy governs personal information practices. A failure to enforce a provision is not a waiver. Unenforceable provisions are severed to the minimum extent necessary, subject to Section 18. You may not assign your contract without consent; we may transfer it in a merger or sale if the successor assumes our obligations and your nonwaivable rights are preserved.

20. Contact information

Customer support, cancellation, legal notices, and arbitration opt-outs: remove@letitout.life.
Website: https://letitout.life

These contacts are for administrative matters and are not monitored as emergency or crisis channels.